Someone saw your TV commercial. They picked up their phone. They typed your URL or searched your name. They visited your website.
Then they left without converting.
That person is not a lost cause. They’re the highest-intent retargeting audience you have. And most firms aren’t doing anything with them.
Why CTV Visitors Are Different
Not all retargeting audiences are equal.
| Audience Source | Intent Level | Context |
|---|---|---|
| Random site visitors | Low-Medium | Could be anything |
| Blog readers | Medium | Research phase |
| Service page visitors | Medium-High | Considering |
| CTV-driven visitors | High | Just saw your ad, took action |
CTV visitors are warm. They didn’t stumble onto your site from a random Google search. They saw your 30-second pitch and decided to learn more.
If they didn’t convert, it’s usually:
- Bad timing (not ready to act yet)
- Distraction (phone rang, kid screamed)
- Comparison shopping (checking other firms)
Retargeting brings them back when they’re ready.
Retargeting Windows for Legal
The Windows
| Window | Audience Temp | Use Case |
|---|---|---|
| 1-3 days | Hot | Immediate follow-up, urgency messaging |
| 7-14 days | Warm | Primary window for PI |
| 14-30 days | Cooling | Extended nurture, mass tort, complex cases |
Why 7-14 Days Is Primary for PI
Personal injury is high-consideration. People don’t hire lawyers impulsively. They:
- Talk to family
- Research other options
- Wait to see if injury worsens
- Deal with insurance first
A 7-14 day window captures the decision phase without being creepy or wasteful.
When to Extend to 30 Days
- Mass tort (long research cycles)
- Complex litigation
- Cases where medical treatment is ongoing
- High-value cases with longer decision timelines
Meta Retargeting Performance
The Numbers
| Metric | Cold Audience | Retargeting Audience |
|---|---|---|
| Conversion rate | Baseline | 2-3x higher |
| CPL | Higher | Lower |
| Lead quality | Variable | Higher (they already know you) |
PI agencies report 10-25%+ conversion rates on warm retargeting audiences, compared to low single digits on cold.
Why It Works
Retargeting isn’t showing ads to strangers. It’s reminding people who already expressed interest.
For CTV visitors specifically:
- They know your firm name
- They’ve seen your value proposition
- They’ve visited your site
- They just need a nudge
Instant Forms vs Website Forms
Option A
Option B
The Recommendation
Run both. Don’t choose.
Instant forms: Volume, pixel training, lookalike building Website forms: Quality, higher intent, better case conversion
Use lead scoring to track which source produces signed cases. Feed that data back to optimize.
Form Field Alignment
This is where most firms mess up retargeting.
The Problem
- Meta instant form asks: Name, Phone, Email, Case Type
- Website form asks: Name, Phone, Email, Date of Accident, Description
- CRM intake asks: Different fields entirely
You can’t score leads consistently. You can’t train pixels effectively. You can’t compare sources.
The Solution
Align fields across all sources:
| Field | Meta Form | Website Form | CRM |
|---|---|---|---|
| Name | Yes | Yes | Yes |
| Phone | Yes | Yes | Yes |
| Yes | Yes | Yes | |
| Case Type | Yes | Yes | Yes |
Same questions, same format, same data structure. Now you can:
- Score leads across sources
- Train pixels on quality signals
- Build accurate lookalikes
- Compare channel performance fairly
Retargeting Creative
Don’t Just Repeat the TV Ad
They already saw it. Show them something new.
Retargeting Ad Concepts
| Concept | Message | Use When |
|---|---|---|
| Reminder | ”Still have questions? We’re here.” | 1-3 days |
| Social proof | ”500+ 5-star reviews” | 7-14 days |
| Urgency | ”Statute of limitations applies” | 14-30 days |
| Differentiator | ”No fee unless we win” | Any window |
Format Recommendations
- Carousel: Multiple trust signals or case types
- Video: Short testimonial or attorney intro
- Static: Clear CTA with phone number
Frequency Caps
Don’t Be Creepy
| Platform | Recommended Cap |
|---|---|
| Meta | 3-5x per week |
| Display | 5-7x per week |
| YouTube | 2-3x per week |
Overexposure kills goodwill. If they’ve seen your ad 20 times and haven’t converted, more frequency won’t help.
Attribution Considerations
Who Gets Credit?
CTV creates the awareness. Retargeting converts the lead. But attribution models often credit retargeting and ignore CTV.
The Right Way to Think About It
- CTV: Created the initial interest
- Retargeting: Closed the loop
- Both: Necessary for the outcome
Track blended CAC across the full system. Don’t let last-click attribution convince you that retargeting works alone.
Implementation Checklist
- Meta pixel installed on all pages
- CTV visitor audience created (site visitors, 7-14 day window)
- Retargeting campaign live within 48 hours of CTV launch
- Instant forms + website forms both running
- Form fields aligned across sources
- Lead scoring in place
- Frequency caps set
- Creative varies from TV ad
- Attribution tracking configured
The Full System
Retargeting is one piece. What about branded search capture? What about the landing page those visitors see?
For the complete architecture, see our Full-Funnel CTV guide.
Frequently Asked Questions
How long should my retargeting window be for CTV visitors?
7-14 days is the primary window for personal injury. Use 1-3 days for hot/urgent follow-up. Extend to 30 days for mass tort or complex cases with longer decision cycles.
Should I use Meta instant forms or website landing pages?
Both. Instant forms deliver 20-50% lower CPL but lower quality. Website forms cost more but convert to signed cases at higher rates. Run both, score leads, and optimize based on case outcomes.
How often should retargeting ads show?
Cap frequency at 3-5x per week on Meta, 5-7x on display, 2-3x on YouTube. Overexposure creates annoyance, not conversion.
Why align form fields across sources?
Consistent fields enable lead scoring, pixel training, and accurate source comparison. If Meta asks different questions than your website, you can’t compare lead quality fairly.
References
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Strategus. “Post-View Website Visits Attribution.” 2025. https://www.strategus.com/blog/attribution/post-view-website-visits
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AI Digital. “Connected TV Advertising Guide.” 2025. https://www.aidigital.com/blog/connected-tv-advertising
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Diray Media. “Why TV Is More Relevant Than Ever in a Second-Screen World.” 2024. https://diraymedia.com/2024/12/18/why-tv-is-more-relevant-than-ever-in-a-second-screen-world/