Your CTV campaigns are working. People see your ads. They remember your name. Then they search for you, and find your competitors instead.
This is the search gap, and it’s costing you cases.
The Pattern
Here’s what happens thousands of times per day across law firm CTV campaigns:
Someone Watches Streaming TV
Your ad plays. Great creative, memorable firm name
They Grab Their Phone
88% of viewers have one in hand during TV viewing
They Search Your Firm Name
Competitor ads appear above your organic listing
They Click a Competitor
You paid for the awareness. They got the lead.
CTV ads achieve 94-96% completion rates. Viewers watch your entire message. The problem isn’t that they didn’t see your ad. The problem is what happens next.
Why It Happens
Option A
Option B
Brand Bidding Is Legal
Other firms can bid on your name as a keyword. They can’t use your name in their ad text, but they can trigger their ads when someone searches for you.
Ads Appear Above Organic
Even if you rank #1 organically for your own name, competitor ads appear above that ranking. On mobile, ads dominate the visible screen.
Option A
Option B
Confusion Benefits Competitors
The searcher isn’t 100% certain which firm was in the ad. Multiple options look viable. Competitors’ ads promise the same thing you do.
Click Convenience
The top result gets clicked. People searching on their phones make quick decisions, often clicking whatever appears first.
The Economics of Leakage
You’re spending $40K to generate 900 branded searches but only capturing 600.
Your effective cost per captured search: $67 What it should be: $44
That’s a 50% efficiency loss. Competitors are getting $13,200 worth of your leads, every month. Over a year, that’s $158K in leads you paid to generate, handed to rivals for free.
How to Know If It’s Happening
Detection Methods
- + Check Google Ads auction insights to see who else is bidding
- + Search yourself in incognito. If competitor ads appear, you're leaking
- + Monitor branded search volume vs. conversions
- + Ask new clients: 'When you searched for us, what did you see?'
The Fix
- − Bid on your own name. $5-15/click beats losing a $5,000+ case
- − Outbid competitors with your near-perfect quality score
- − Cover variations: firm name, attorney names, misspellings, reviews
- − Time protection with CTV flights; monitor continuously
The ROI of Protection
Option A
Option B
Without Protection
600 leads captured. 300 leads lost. $67 cost per captured lead. 33% leakage rate. Competitors profit from your advertising spend.
With Protection
850 leads captured. 50 leads lost (organic only). $47 cost per captured lead. 6% leakage rate. You capture what you create.
The math is clear. A few thousand dollars in branded search spend saves tens of thousands in lost lead value.
Beyond Just Bidding
Foundation Elements
- + Landing page alignment: match TV messaging
- + Call tracking integration for attribution data
- + Competitive monitoring: know who's bidding on your name
Ongoing Optimization
- − Coordinate CTV flights with search budgets
- − Track from CTV impression to signed case
- − Adjust strategy as competitor tactics change
See the complete framework in our branded search protection guide.
The Bigger Picture
CTV and search aren’t separate channels. They’re a system. CTV creates demand by building awareness. Search captures demand by being present when people act on that awareness.
Running CTV without search protection is like filling a leaky bucket. You can pour in more water (spend more on ads), but you’ll never fill it until you fix the holes.
CTV campaigns deliver 23% higher ROI than traditional television, but only when the full system works together.
References
- GWI. (2024). Second screening infographic. https://www.gwi.com/reports/second-screening-infographic
- IAB & Innovid. (2022). CTV takes center stage: 2022 video benchmarks. https://www.iab.com/wp-content/uploads/2022/05/Innovid_CTV-Takes-Center-Stage.pdf
- MNTN Research. (2025). Second screen use by TV viewers. https://research.mountain.com/insights/an-exploration-of-second-screen-use-by-tv-viewers/
- Southern California News Group. (2025). Connected TV marketing stats 2025. https://www.socalnewsgroup.com/2025/05/06/connected-tv-marketing-stats-2025/